Complaints
Complaints
The Debt Helper believes in researching and offering the best financial solutions, aiding our customers in finding the most discreet advice and assistance in all financial matters. It is important to us that you receive a high level of customer service but we are aware sometimes things can go wrong, and if they do we will address any issues raised as soon as possible.
When this happens please contact us and let us know and we will ensure that we fully investigate your complaint and do everything we can to put things right for you. We will keep you up to date as matters progress and you are free to contact us at any time if you have any questions.
Whichever way you contact us we will start investigating straight away.
The Debt Helper believes in researching and offering the best financial solutions, aiding our customers in finding the most discreet advice and assistance in all financial matters. It is important to us that you receive a high level of customer service but we are aware sometimes things can go wrong, and if they do we will address any issues raised as soon as possible.
When this happens please contact us and let us know and we will ensure that we fully investigate your complaint and do everything we can to put things right for you. We will keep you up to date as matters progress and you are free to contact us at any time if you have any questions.
Whichever way you contact us we will start investigating straight away.
How to complain about your experience
How to complain about your experience
The Debt Helper UK is dedicated to finding the most suitable and experienced debt advisors and insolvency practitioners. If you feel like their help was below your standards in any way, we urge you to let us know:
Electronic Complaints: support@bigleadzdigital.com
In order for us to successfully take action on your complaint, please supply us with your full name, email address, contact telephone number, and reason for complaint. We will use this information to help our chosen debt advisors and insolvency practitioners re-open your case for investigation.
The Debt Helper UK is dedicated to finding the most suitable and experienced debt advisors and insolvency practitioners. If you feel like their help was below your standards in any way, we urge you to let us know:
Electronic Complaints: support@bigleadzdigital.com
In order for us to successfully take action on your complaint, please supply us with your full name, email address, contact telephone number, and reason for complaint. We will use this information to help our chosen debt advisors and insolvency practitioners re-open your case for investigation.
How to complain about our service
How to complain about our service
The Debt Helper UK is a trading style of Big Leadz Digital. Should you wish to complain about the service Big Leadz Digital has provided, you can contact them here:
Electronic Complaints: support@bigleadzdigital.com
In order for us to successfully take action on your complaint, please supply us with your full name, email address, contact telephone number, and reason for complaint. We will use this information to investigate why you may not have received the promised service.
The Debt Helper UK is a trading style of Big Leadz Digital. Should you wish to complain about the service Big Leadz Digital has provided, you can contact them here:
Electronic Complaints: support@bigleadzdigital.com
In order for us to successfully take action on your complaint, please supply us with your full name, email address, contact telephone number, and reason for complaint. We will use this information to investigate why you may not have received the promised service.
Useful links
Useful links
There are sources of free debt advice and services which will vary depending on which organisation you contact. You can find out more by contacting the Money Advice Service on 0800 138 7777 or by visiting their website at www.moneyadviceservice.org.uk. Their opening times are 8.00 to 20.00 Monday to Friday and 9.00 to 13.00 on Saturdays. Some of the agencies offer free debt management plans but when it comes to solutions such as IVA or debt management fees will apply.
*Results may vary from person to person. Results depend on personal circumstances and the successful completion of the chosen solution. Results are not guaranteed and will be looked at on a case by case basis.
We work with a carefully selected panel of debt solution providers and, once you have qualified and accepted our terms, we will introduce you to them to look after the management and administration of your recommended plan. Our service is 100% free to use and you are under no obligation to accept any of the quotes or product offers that you receive. Debt solutions subject to conditions and acceptance. If you choose to restructure your debt repayments over a longer period of time it could cost you more. Your ability to obtain credit will be affected in the short term and may also be affected in the medium to long term. Calls are recorded for training and monitoring purposes.
The Debt Helper UK does not administer debt management or insolvency products. You may be referred to our FCA regulated providers if we feel that this is appropriate and the best advice in your situation. The Debt Helper UK may be paid a referral fee for introducing you to one of our approved providers. Data Protection Act Registration Number: ICO:ZA749826
There are sources of free debt advice and services which will vary depending on which organisation you contact. You can find out more by contacting the Money Advice Service on 0800 138 7777 or by visiting their website at www.moneyadviceservice.org.uk. Their opening times are 8.00 to 20.00 Monday to Friday and 9.00 to 13.00 on Saturdays. Some of the agencies offer free debt management plans but when it comes to solutions such as IVA or debt management fees will apply.
*Results may vary from person to person. Results depend on personal circumstances and the successful completion of the chosen solution. Results are not guaranteed and will be looked at on a case by case basis.
We work with a carefully selected panel of debt solution providers and, once you have qualified and accepted our terms, we will introduce you to them to look after the management and administration of your recommended plan. Our service is 100% free to use and you are under no obligation to accept any of the quotes or product offers that you receive. Debt solutions subject to conditions and acceptance. If you choose to restructure your debt repayments over a longer period of time it could cost you more. Your ability to obtain credit will be affected in the short term and may also be affected in the medium to long term. Calls are recorded for training and monitoring purposes.
The Debt Helper UK does not administer debt management or insolvency products. You may be referred to our FCA regulated providers if we feel that this is appropriate and the best advice in your situation. The Debt Helper UK may be paid a referral fee for introducing you to one of our approved providers. Data Protection Act Registration Number: ICO:ZA749826
2020 © The Debt Helper UK. All Rights Reserved.
2020 © The Debt Helper UK. All Rights Reserved.
DISCLAIMER
DISCLAIMER